g999 game Terms and Conditions

g999 game (referred to as "the platform" or "we") is an online gaming and betting service provider. These terms and conditions ("Terms") apply to all services provided through the g999 game website and mobile application.

By accessing the platform, creating an account, or using any service, the user is considered to have read, understood, and agreed to these terms in full. If you do not agree to any of the terms, please refrain from using the service.

These terms form a legally binding agreement. In the event of any dispute, the platform's decision shall be considered final, and the records stored on our servers shall be treated as accurate for all transactions.

To open an account and use any service on g999 game, users must be at least 21 years of age. This platform is strictly prohibited for minors.

2.1 Age Verification

At the time of registration or at any later point, we may request valid identification (National ID card, passport) to verify age. If a user creates an account using a false age, that account will be closed immediately and the balance may be forfeited.

2.2 Geographic Eligibility

It is each user's responsibility to ensure that using online gaming and betting services is legally permitted from their location. The platform may not be used from areas where such services are prohibited.

3.1 One Account Policy

Each user may open only one account. If multiple accounts are found belonging to the same person, all of them will be closed and all balances may be forfeited. Different members of the same household may open separate accounts; however, operating multiple accounts from the same device or IP address is subject to verification.

3.2 Accuracy of Information

Providing accurate and complete information at the time of registration is mandatory. Opening an account with incorrect or false information will be treated as a breach of these terms. If any information changes, we must be notified promptly through customer support.

3.3 Account Security

The security of an account is entirely the user's responsibility. It is advisable not to share your password with anyone, to use a strong password, and to log out after each session. Any unauthorized access to your account must be reported to us immediately.

• Sharing your password with any third party is prohibited.
• Accounts may not be transferred or sold to anyone else.
• Using any automated bot or software to operate an account is not permitted.

4.1 Deposits

A minimum deposit of ৳100 can be made at g999 game. Accepted payment methods are bKash, Nagad, Rocket, Upay, and bank transfer. All deposits are completed within the processing time of the respective payment method.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Valid withdrawal requests are generally processed within 1 hour. Users are advised to complete identity verification before withdrawing and to withdraw via the same method used for the deposit. Available withdrawal methods are bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other selected banks).

4.3 Reasons for Withdrawal Cancellation

A withdrawal request may be cancelled or put on hold for any of the following reasons:

• Bonus wagering requirements have not been met.
• Identity verification has not been completed.
• A suspicious transaction has been flagged.
• There is a discrepancy in account information.

g999 game offers various types of bonuses and promotional offers. Each bonus has its own terms, which must be strictly followed.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. To withdraw bonus funds, you must wager 20 times the bonus amount (a total of ৳20,000).

5.2 General Bonus Terms

• Each bonus offer can be claimed only once, unless specifically stated otherwise.
• A bonus cannot be claimed from multiple accounts.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after wagering requirements are met.
• If bonus abuse or fraudulent activity is detected, the bonus will be cancelled and the account suspended.
• All bonus offers have a set expiry period. Unused bonuses will expire at the end of that period.

5.3 Wagering Calculation

Wagering contributions may differ across games. Slot games generally count the full bet amount, while different rates may apply for live casino or sports betting, as stated in the detailed terms of each bonus.

6.1 General Betting Rules

Once a bet is confirmed, it cannot be changed or cancelled. In live betting, if a bet cannot be settled correctly due to a technical error, that bet will be considered void and the stake will be refunded.

6.2 Betting Limits

Each game or event has set minimum and maximum bet limits, which may change from time to time. Higher bet limits may apply for VIP members.

6.3 Result Determination

For sports betting, results are determined by verifying against officially recognised sources. In the event of any dispute over results in cricket, football, or other sports, our decision shall be considered final.

6.4 Game Software and RNG

Our casino games are operated using certified Random Number Generators (RNG), which are fair and unpredictable. Game outcomes are entirely random.

The following activities are strictly prohibited, and if detected, the account will be closed immediately:

• Claiming bonuses or promotions using two or more accounts.
• Attempting to fulfil wagering requirements through artificial means (e.g., placing opposing bets to reduce wagering).
• Using any automated software, bot, or script to play games.
• Using the platform for money laundering or illegal financial transactions.
• Intentionally exploiting technical errors or vulnerabilities in games.
• Harassing or defrauding other users.
• Operating an account using a false identity or another person's details.

8.1 Suspension by Us

g999 game may temporarily suspend any account if a breach of terms is suspected, if identity verification is incomplete, or during any investigation. Withdrawals and betting are not permitted during the suspension period.

8.2 Closure by the User

Any user who wishes to close their account may do so through customer support. In that case, the full balance must be withdrawn, and the status of any applicable bonus wagering requirements will be taken into account.

Details on how user personal data is collected, stored, and used can be found in our Privacy Policy. By accepting these terms and conditions, the Privacy Policy is also considered accepted.

We use SSL encryption technology to keep user data secure. Personal information is not sold to third parties; however, limited data sharing with partners necessary for service delivery may occur.

g999 game believes that gambling is entertainment, not a source of income. We encourage every user to follow our responsible gaming guidelines.

10.1 Self-Exclusion Feature

Any user may request to exclude themselves from the platform for a specified period through customer support. While self-exclusion is active, access to the account will not be possible.

10.2 Setting Deposit Limits

Users may set a maximum daily, weekly, or monthly deposit limit. Reducing this limit takes effect immediately, while increasing it requires a waiting period.

If you feel that gambling is getting out of your control, please contact our 24/7 customer support.

g999 game is not liable for service disruptions caused by technical issues, internet outages, or any other unavoidable circumstances. Every effort will be made to minimise losses in such situations.

Bet outcomes, wins, and losses depend entirely on chance and skill. g999 game does not guarantee any specific winnings and will not compensate users for gaming losses under any circumstances.

To learn more about any aspect of our service, visit our Frequently Asked Questions (FAQ) page, where detailed answers are available.

g999 game reserves the right to modify, amend, or update these terms at any time. Users will be notified of significant changes where possible. However, continuing to use the platform after changes are published constitutes acceptance of the new terms.

The date of the last update is always shown at the top of this page. Users are advised to visit this page regularly.

12.1 Severability

If any provision of these terms is found to be legally unenforceable, the remaining provisions will continue to be in effect.

If you have any questions or concerns about these terms, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Available 24/7 via the website or app
• Email: [email protected]

To learn more about our services, history, and goals, read our About Us page.