g999 game Privacy Policy

This Privacy Policy fully explains how we handle the personal information you provide while using the g999 game platform. This policy applies to all services, pages, and activities on the site. Our Terms and Conditions are connected to this policy, and reading both documents together will give you a complete understanding of the framework for using our services.

By continuing to use our platform, you are considered to have agreed to the terms described in this Privacy Policy. If this policy changes, we will notify you via a notice on the site and the revision date at the top of the policy will be updated.

We collect the following types of information when you register and use the g999 game platform:

1.1 Information You Provide Directly

When you create an account, use our services, or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification — our platform is only for those aged 21 and above)
• Email address
• Mobile number
• Username and password
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers or bank account information
• Documents required for identity verification (National ID card or passport)
• Contact information provided in support or complaint submissions

1.2 Automatically Collected Information

When you browse our site or use the app, certain technical information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Site usage time and session logs
• Time spent on each page and links clicked
• Referral source (how you arrived at the site)

1.3 Transaction Information

During deposits and withdrawals, the payment method, amount, date, and transaction status are recorded. This information is used for financial security, fraud prevention, and account verification.

g999 game uses collected information for the following purposes:

2.1 Account Management and Service Delivery

• To create, verify, and maintain your account
• To process deposits and withdrawals
• To provide bonuses, promotions, and VIP benefits
• To provide customer service and support

2.2 Security and Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To prevent financial fraud and cyber threats
• To comply with anti-money laundering (AML) standards
• To maintain the overall security of the platform

2.3 Service Improvement and Communication

• To improve the site's functionality and user experience
• To send notifications about important updates, new promotions, and services (with your consent)
• To resolve technical issues
• To ensure responsible gaming and identify excessive gaming — read our Responsible Gaming Guidelines for more details

g999 game follows industry-standard technology and practices to protect user data.

3.1 Encryption and Technical Protection

All data is protected by SSL (Secure Socket Layer) encryption. Encryption is active both during data transfer and during storage, preventing unauthorized access by third parties.

3.2 Access Control

Only authorized personnel can access your information, and only when needed for their specific role. All staff are bound by confidentiality agreements and trained in data protection.

3.3 Data Retention Period

Data is retained for as long as your account is active. Even after an account is closed, necessary data is retained for the period required by legal obligations and financial record-keeping. Once that period has passed, the data is securely deleted.

3.4 Response to Data Breaches

In the event of a data breach, we will take necessary action promptly and notify affected users in a timely manner. Our security team is active around the clock for investigation and resolution.

g999 game does not sell your personal information. However, in certain cases, limited data sharing may be necessary:

4.1 Payment Processors

Only the information required to complete transactions is exchanged with bKash, Nagad, Rocket, Upay, and banking partners for processing deposits and withdrawals. These parties are governed by their own privacy policies.

4.2 Technology Service Providers

Trusted technology partners (hosting, analytics, cybersecurity) involved in operating the site may have access to limited technical information. All partners are bound by confidentiality agreements with us.

4.3 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from law enforcement, or applicable legal obligations. In such cases, we will only provide the information legally required.

4.4 Business Transfers

In the event of a company merger or acquisition, user data may be transferred; however, this Privacy Policy will remain in effect and users will be notified in advance.

The g999 game website and app use cookies and similar tracking technologies.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to monitor and improve site usage — data collected is anonymous.

5.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may affect some key functions of the site.

You have specific rights over your personal information. g999 game respects these rights and supports their exercise:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your data — however, we are obligated to retain some information due to legal requirements.
• Right to Restrict Processing: You can request that the use of your data be limited for specific purposes.
• Right to Data Portability: You can receive a copy of your data in a commonly readable format.
• Right to Opt Out of Marketing: You can withdraw from promotional communications at any time.

To exercise these rights, contact our support team. We generally process requests within 30 days.

All services of g999 game are strictly for those aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

Date of birth is verified at registration and additional age verification documents may be requested if needed. If it is confirmed that a user is under 21, the account will be closed immediately and the associated data will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

Our site may occasionally contain references to third-party sites. Please note that these external sites are not under g999 game's control and we are not responsible for their privacy practices. We recommend reading the privacy policy of any external site before visiting it.

g999 game reserves the right to change or update this Privacy Policy when deemed necessary. For significant changes, we will notify you in the following ways:

• By displaying a special notice on the site
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue to use the site after a revised policy is published, this will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

For more details about this policy or our services in general, you can read our Frequently Asked Questions (FAQ) page.

If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.